Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and YourSoftOffer™ (“we”, “us”, the “Platform”). By creating an account, submitting a Soft Offer, or otherwise using the Platform you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old and legally able to enter into contracts. If you use the Platform on behalf of a brokerage or company, you represent that you are authorized to bind that organization.

Soft Offer™ is a communication and buyer-interest platform. It does not represent a real estate brokerage, does not provide legal advice, does not guarantee transactions, and does not replace formal real estate contracts or professional representation.

YourSoftOffer™ is software only. We license access to a communication tool that lets buyers signal interest and lets licensed real estate professionals see and respond to that interest. We are never a party to, and take no role in, any negotiation, offer, contract, escrow, closing or commission arrangement between buyers, sellers, agents or brokers.

Every Soft Offer, buyer demand submission, message, price indication and acknowledgment on the Platform is non-binding on every party. Nothing submitted through the Platform creates an enforceable obligation to buy, sell, list, show or represent, and nothing here substitutes for a written real estate contract prepared and reviewed by qualified professionals.

• We are not a real estate brokerage, broker, agent, appraiser, lender, escrow agent or title company.
• We do not provide legal, tax, financial, appraisal or brokerage advice.
• A “Soft Offer” is a non-binding indication of buyer interest. It is not an offer to purchase, a contract, a letter of intent, or a reservation of property.
• Nothing on the Platform creates an agency, fiduciary or representation relationship between you and us.

• You must provide accurate, current information and keep it up to date.
• You are responsible for all activity under your account and for keeping your password confidential.
• You must notify us promptly at support@yoursoftoffer.com if you suspect unauthorized access.
• Agent accounts must be held by a real, identifiable person; sharing credentials across users is prohibited.
• We may suspend or terminate accounts that violate these Terms, create risk for other users, or are used fraudulently.

You agree not to:

• Use the Platform for anything unlawful, deceptive, discriminatory, or in violation of fair housing laws.
• Post listings you are not authorized to market, or misrepresent property facts, price, condition or availability.
• Submit Soft Offers you have no genuine interest in, or submit offers to harass, spam or manipulate a seller or agent.
• Scrape, crawl, harvest, reverse engineer, decompile, or copy any part of the Platform, its data, or its code.
• Circumvent rate limits, bot protection, authentication, subscription limits, or paywalls.
• Upload malware, attempt to gain unauthorized access, or interfere with Platform availability.
• Resell, sublicense or white-label the Platform without our written permission.

• Agent plans are sold as monthly or annual subscriptions. Annual plans are billed up front at a 10% discount versus twelve monthly payments.
• Prices are shown in US dollars, exclusive of any applicable taxes, which are calculated and collected at checkout where required.
• Payments are processed by Stripe. We never receive or store your full card number.
• Subscriptions renew automatically at the then-current price for the same term until cancelled.
• Free trials, where offered, convert into a paid subscription at the end of the trial unless cancelled beforehand.
• Listing capacity (“credits”) is tied to your plan. Active, pending and under-contract listings consume capacity; capacity is released when a listing is marked sold or archived.
• If payment fails, we may retry the charge, downgrade your plan, or deactivate listings until the balance is settled.

• You may cancel at any time from Billing in your agent portal, in one click, with no cancellation fee.
• Cancellation takes effect at the end of the current paid period; you keep access until then.
• On expiry, listings above your remaining capacity are deactivated and are no longer publicly visible. Your data is retained per our Privacy Policy so you can reactivate.

• Subscription fees are generally non-refundable, including for partial periods and unused listing capacity.
• We will refund a charge made in error, a duplicate charge, or a charge for a period in which the Platform was materially unavailable due to our fault.
• Refund requests should be sent to billing@yoursoftoffer.com within 30 days of the charge.
• Refunds are issued to the original payment method through Stripe. Approved refunds are typically processed within 5–10 business days.

The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free, secure, or that data, valuations, market reports or AI-generated summaries will be accurate or complete. AI-generated content is informational only and must be independently verified before you rely on it.

You retain ownership of listings, photos, videos, descriptions, comments and other content you submit (“User Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example resize, compress and generate thumbnails), display and distribute your User Content solely to operate, promote and improve the Platform.

You represent that you own or have all necessary rights to the User Content you submit, including rights to any photography, and that it does not infringe anyone else’s rights. We may remove User Content that we believe violates these Terms or the law.

Listing data — including address, price, status, square footage, bedrooms, bathrooms, media and descriptions — is supplied or imported by users. We do not verify it. Imported data from third-party sources (for example a public listing page you paste in) is provided for convenience only and must be reviewed and corrected by the agent before publishing.

• You are responsible for complying with your brokerage rules, MLS rules, licensing obligations, fair housing laws and advertising regulations.
• You are responsible for the accuracy of your listings and for responding to buyer interest appropriately and lawfully.
• You are responsible for handling buyer personal information you receive through the Platform in accordance with applicable privacy law.
• You must have the seller’s authorization to market a property on the Platform.

• A brokerage or team account may only be opened by a person authorized to bind that organization, and that person confirms the brokerage has authority over the users affiliated with the account.
• The brokerage is responsible for managing user access, removing users who leave, and for its affiliated users’ compliance with these Terms.
• Credentials may not be shared. Each individual using the Platform must have their own account.
• The brokerage is responsible for all activity, listings, content and communications under its account, and for any fees incurred by users it has authorized.
• We may act on instructions from any user who appears authorized on a brokerage account, including instructions to add listings, change plans or cancel a subscription.
• Listing ownership disputes between agents in the same brokerage are resolved by the brokerage, not by us; we may transfer or deactivate a listing at a verified broker’s written request.

We do not verify buyer identity, financial capacity, financing status, pre-approval, seriousness of intent, or the likelihood that any buyer completes a transaction. Soft Offers, price indications and demand submissions represent expressed interest only and must not be treated as qualified leads, pre-approvals or purchase offers.

Agents and brokers are solely responsible for independently qualifying buyers, verifying information, and following up in accordance with their brokerage policies and applicable law. We make no representation about the volume, quality, accuracy or conversion rate of buyer interest received through the Platform.

• A Soft Offer is non-binding, but you must submit it in good faith and with accurate information.
• You control whether your contact details are released to an agent. Once released, they are shared with that agent and are handled under that agent’s own practices.
• You are responsible for conducting your own due diligence, inspections, financing and legal review before entering any actual purchase contract.

The Platform relies on third parties including Stripe (payments), Supabase-based cloud infrastructure (hosting, database, storage), email and SMS delivery providers, mapping and address lookup providers, bot-protection providers and AI model providers. Their services are governed by their own terms and privacy policies, and we are not responsible for their acts or omissions. Links to third-party sites are provided for convenience and are not endorsements.

Email, SMS and push notifications are provided as a convenience and depend on networks, devices and providers outside our control. They may be delayed, filtered, duplicated or never delivered. Do not rely on notifications as the sole means of learning about a Soft Offer, lead, showing or billing event — check your dashboard. Message and data rates may apply to SMS.

We make no representation or guarantee that the Platform will produce buyer interest, leads, showings, offers, a sale, a particular price, or any transaction whatsoever, or that any Soft Offer will lead to a contract or closing.

To the maximum extent permitted by law, YourSoftOffer™ and its owners, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost commissions, lost sales, lost data, or loss of goodwill, arising out of or relating to your use of the Platform, even if advised of the possibility of such damages.

Our total aggregate liability for all claims relating to the Platform will not exceed the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, or (b) US $100.

Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the smallest extent permitted by law.

You agree to defend, indemnify and hold harmless YourSoftOffer™ and its owners, officers, employees and suppliers from any claims, damages, liabilities, losses, costs and reasonable legal fees arising from your User Content, your listings, your use of the Platform, your violation of these Terms, or your violation of any law or third-party right.

Before filing any claim, you agree to contact us at support@yoursoftoffer.com and attempt in good faith to resolve the dispute informally for at least 30 days. If unresolved, disputes will be resolved by binding individual arbitration administered under the rules of a recognized arbitration body in the jurisdiction named below, except that either party may bring an individual claim in small-claims court or seek injunctive relief to protect intellectual property.

Class action waiver. Disputes must be brought individually. You and we waive any right to participate in a class, collective or representative action.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law rules. Where arbitration does not apply, the state and federal courts located in that jurisdiction have exclusive jurisdiction.

We may add, change, suspend or discontinue features, plans, pricing or the Platform itself at any time. We may update these Terms; the version number and effective date at the top of this page will change, and material changes will be communicated by email or in-app notice. Continued use after changes take effect constitutes acceptance. Price changes to an existing subscription take effect at your next renewal.

The Platform, Soft Offer™ branding, software, designs and content are protected as described in our Intellectual Property Notice.

If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between us.

Questions about these Terms: support@yoursoftoffer.com. Billing questions: billing@yoursoftoffer.com.