Help centre

How can we help?

Buyers, agents and admins all use this form. Tell us what's happening and our team will reply by email — usually within one business day.

Prefer email?

Write to support@yoursoftoffer.com and you'll get the same queue and the same reference number.

How quickly will I hear back?: Most requests get a reply within one business day. Account access issues are prioritised.
Is a Soft Offer a contract?: No. A Soft Offer has no obligation and no contract — it tells the listing agent what you'd consider paying.
Can I stay anonymous as a buyer?: Yes. You choose whether to share your contact details when you submit a Soft Offer.
What does an agent account include?: Everything: unlimited listings, unlimited Soft Offers, QR codes, buyer feedback, analytics and your branded pages. There is nothing to choose and no card required.